Title: Director - Business Operations/Systems Integration
Company: Snap-on Credit, LLC
Company location: Libertyville, IL (www.snaponcredit.com)
Your years in Collection Industry: 30 years
Background in Industry: Branch Manager, Portfolio Analyst, & Regional Manager with ITT Consumer Financial Corporation 1979 - 1986. Branch Credit Manager, Training Manager, Asset Manager, & Director - Business Operations/Systems Integration with Snap-on Credit 1986 - present
Company primary collections - other services: Snap-on Credit provides financing solutions through Snap-on Tools Franchise Dealers to professional automotive technicians, equipment financing solutions for automotive service businesses, and business financing solutions for Snap-on's Franchised Dealers. We service nearly $1 Billion in active outstanding loans.
Years on Columbia Ultimate software: Since May 1995
Current Role within the CUUG: President
Personal background - Born and raised in Beloit, WI - served in the U.S. Army 1972 - 1979 in Europe, the continental U.S., and Korea. Positions with ITT took me from Tacoma, WA to Minneapolis, MN to Denver, CO. Snap-on has taken me from Seattle, WA to Fort Worth, TX, to Las Vegas, NV, and finally back to Kenosha, WI
Married / kids: Married 32 years with one adult son living in Las Vegas, NV and one adult daughter living in Beach Park, IL teaching in the Waukegan, IL elementary schools.
Hobbies: Golf and fishing
Something we'd never guess about you: I'm basically lazy and I hate early morning wake-up calls.
Email Address/Phone: thomas.niman@snaponcredit.com / 847-782-7782

Title: Senior Manager Revenue IS/IT & education
Company: Florida Hospital
Company location: Maitland, FL
Years in Collection Industry: 11 years
Background in Industry: Healthcare insurance collections for 10 years with emphasis on self pay collection the last 4 years.
Company primary collections - other services: Medical collections for early out and Bad Debt
Years on Columbia Ultimate software: 4 Years
Current Role within the CUUG: Vice President
Personal Background - where are you from: Born and Raised in Bronx, NY. Now live in Florida
Married / kids: Married almost 16 years with 1 son
Hobbies: Spending time with family
Something we'd never guess about you: I love going to Walt Disney World
Email Address/Phone: cheryl.calilli@flhosp.org / 407-200-2115

Title: President
Company: MCOT
Company location: Kingsport, TN
Years in Collection Industry: 20
Background: Started as an Outside Collector for a finance company, then 20 years in hospital financial services, started agency in 1988, took over as President in 1996, we have 27 employees, 90% medical collections, 10% other. Also, we do self-pay outsourcing for one of the hospital systems.
Years on Columbia Ultimate software: Original Dexel customer until merger with Columbia Ultimate. Moved to The Collector System in 1997.
Current Role within the CUUG: Treasurer & Budget Committee Chair
Personal Background: Originally from the East Tennessee area. Married (36 years) one daughter and one grandson (6).
Hobbies: Boating, Skiing, Scuba Diving

Title: IT Director
Company: Merchants Credit Adjusters, Inc.
Company location: Omaha, Nebraska
Your years in Collection Industry: 10
Background in Industry: Hired by MCA in 1999 and worked as a collector for a couple of years; I was eventually transitioned to oversee IT related duties as well as other projects.
Company primary collections - other services: Our company focus is primarily on medical collections, but we also do some retail & bad checks.
Years on Columbia Ultimate software: 10
Current Role within the CUUG: Director & Website Committee Chair
Personal background - where are you from: Grew up in Malvern, IA a small town in Southwest Iowa home to a population of approx. 1200 folks. Graduated H.S. in 1997, and moved to Omaha to attend college.
Married / kids: Married with twin daughters born in April 2007
Hobbies: I enjoy the company of friends, traveling, golf, computers, & home improvement projects
Something we'd never guess about you: I'm the youngest of 5 siblings, everyone in my family has a first name that starts with "J" and a middle name that starts with "E", including my parents.
Email Address/Phone: jasonm@mcaomaha.com / 402-201-2808

Title: IT Director
Company: Bonneville Billing & Collections, Inc.
Company location: Ogden, Utah
Your years in Collection Industry: 15
Background in Industry: Collections, Collections Management, Dialer Management, CUBS Administration
Company primary collections - other services: Healthcare, Utilities, Check Services
Years on Columbia Ultimate software: 20+
Current Role within the CUUG: Past President
Personal background - where are you from: Born and Raised in the Ogden, UT area
Married / kids: Married to my beautiful wife Reven. 2 boys - Colton age 13 and Dennis age 6 and 1 girl Kyle age 9
Hobbies: Fly-fishing, Golf, History
Something we'd never guess about you: I spent a summer as a fly-fishing guide while I was in college. My wife thinks I am a horrible instructor though, so it’s a good thing I didn’t make that my career.
Email Address/Phone: ryanm@bonncoll.com / 801-395-8824

Title: Vice President
Company: EPN, Inc. dba Checknet
Company location: Provo, UT
Your years in Collection Industry: 10
Background in Industry: My father had a successful collection agency for over 30 years, he sold it and retired for a few years. My sisters and I talked him into starting another company with us in 1998 and here we are now. I started as a collector, went from Client Services, to Operations Manager, to Collection Manager, then to the on-site Law Office and Managed that for two years . You could say I have learned all aspects of our company and the industry. I have received many ACA Certifications and enjoy the networking you get with the collection industry. I have a Bachelors Degree in Business Management and am currently studying to take the LSAT and will apply for law school.
Company primary collections - other services: Collections. Merchant Services. Electronic Payments.
Years on Columbia Ultimate software: My dad’s old company purchased it in 1981. We purchased it again in 1999.
Current Role within the CUUG: Director & PR Committee Chair
Personal background - where are you from: I am from Mapleton, UT. I lived on the same street my entire life until I got married. Then I only moved 3 miles from there.
Married / kids: I am married to Brett Cherrington. I have three daughters, Taylor, McKenna, & Brinley, 8, 5 & 6 months.
Hobbies: Camping, Jeeping, Boating, Fishing, Hunting, Family, and Horses.
Something we'd never guess about you: I have been involved with the sport of Rodeo since I was a young girl and have traveled all across the country competing in barrel racing and roping. I qualified for the High School and College National Finals way back then and am very competitive my nature. I still enjoy the sport very much and have started to travel again with my young children. I hope they will enjoy the sport as much as I have.

Title: Software Analyst
Company: Merchants Credit Adjusters, Inc.
Company location: Omaha, NE
Years in Collection Industry: 6
Background in Industry: At my previous company I started in operations as a collector and then was transferred to the ManageMed conversion team as an application administrator. I had configured and set up 2 ManageMed Logons at my previous employer before joining the MCA team in 2008 where we work with TCS.
Company primary collections - other services: Medical Collections, Early Out services.
Years on Columbia Ultimate software: 4
Current Role within the CUUG: Director & Membership Chair
Personal Background - where are you from: I was born in Craig, CO and we moved around a lot and settled back in Council Bluffs, IA before I was 3 years old (where my parents are both from). I grew up there and went to college at the University of Iowa where I have a Bachelor degree in communications, then I moved back to Council Bluffs after graduating and attended Buena Vista where I received a Bachelor degree in Finance while working part time at West Asset Management.
Married / kids: I was married 2 weeks after converting to ManageMed in July 2005, a very stressful time! We have one daughter Ava who was born in August 2007.
Hobbies: I enjoy spending time with my friends and family, also enjoy traveling, soccer and working around the house.
Something we'd never guess about you: I was born in a small own in North West Colorado called Craig. I lived in 4 states before I was 3 before my parents settled back in Council Bluffs.
Email Address/Phone: rachelw@mcaomaha.com / 402-201-2818

Title: Application Systems Analyst
Company: AllianceOne Receivables Management, Inc.
Company location: Gig Harbor, Washington
Your years in Collection Industry: 16
Background in Industry: Started with Allied Credit doing data entry part time in 1993 when I was a senior in high school and moved up the ranks from there. I transferred to CUBS software administrator in 2002.
Company primary collections - other services: The division I work in focuses primarily on Government collections.
Years on Columbia Ultimate software: 16
Current Role within the CUUG: Director, Conference Chair
Personal background - I am originally from Tacoma, WA and have lived in the Pacific Northwest my entire life.
Married / kids: Married for 14 years to my high school sweetheart. We have one son, AJ, who is 12.
Hobbies: Watching football, camping, going to numerous BMX events to cheer on AJ.
Something we'd never guess about you: My dream career was to be a stay at home mom.
Email Address/Phone: kara.collett@allianceoneinc.com / 253-620-2333

Title: Information Technology Director
Company: Wilber and Associates, P.C.
Company location: Bloomington, Illinois
Your years in Collection Industry: 5
Background in Industry: I have been consulting on Information Technology issues in the collection industry since 2002 and employed full-time in the industry since 2006. My prior background is in Information Technology where I have been employed since 1985. My career in Information Technology has included university faculty member, small business Information Technology consultant, systems analysis, design and implementation and with the Federal Internal Revenue Service in the Computer Audit Specialist development program.
Company primary collections - other services: Insurance industry subrogation; Transportation industry claims; Municipal and Third-party collections.
Years on Columbia Ultimate software: Forever (actually, just since 1991, but in Information Technology years that is nearly forever).
Current Role within the CUUG: Director
Personal background : With an MBA degree (Eastern Illinois University, 1987) and Ph.D. in Business Computer Information Systems (University of North Texas, 1999) I have spent considerable time in academia as a full-time university faculty member (within Management Information Systems departments in the College of Business at the University of Wisconsin-Eau Claire ('87 to '91) and the University of Wisconsin-Oshkosh ('97 to 2000) and in the School of Information Technology at Illinois State University (2000 to '06).
Married / kids: Happily married to the most beautiful women in the world (Denise) and father of two children - son Daniel and daughter Sarah. We met in Denton, Texas and married in 1995.
Hobbies: Coaching youth league sports (baseball, soccer, basketball, whatever else they decide to be involved in); Watching professional sports (Green Bay Packers and St. Louis Cardinals in particular); biking and boating.
Something we'd never guess about you: My oldest brother (I have four) owns 11 restraurants, with considerable information technology concerns. However, since I'm just his baby brother, he has never asked me a single IT-related question.
Email Address/Phone: mmyerscough@wilbercollect.com / 309-663-6700 x212

Title: Data Manager
Company: RSI Enterprises, Inc.
Company location: Glendale, AZ with offices in VA and CO
Your years in Collection Industry: 11
Background in Industry: Started at RSI in Operations, but quickly moved into an IT role. I had wanted an 8-5 job as I had moved back to Arizona to take care of my daughter who was terminally ill. As usual, though, the workaholic in me just wouldn’t let me do a straight 8 hour day.
Company primary collections - other services: Various
Years on Columbia Ultimate software: Forever? At least 15+ years
Current Role within the CUUG: Director and member of the RFE Committee
Personal background - Born in Des Moines, IA, but grew up in Phoenix, AZ since I was one. I’ve lived in CA, CT, OH, IL, FL, NJ and PA before moving back to AZ 11 years ago.
Married / kids: Married 4 years to the most wonderful guy in the Universe, Kevin. We had 5 children between the two of us (I had 3, he had 2.) My oldest daughter, Becky, passed away at the age of 31; my middle child, Jennifer, just married a great guy, Joe, in April and they live in PA. My son, Eric, lives in PA and is in graduate school after graduating from Penn State. My stepchildren, Sean and Megan, came to live with us full time shortly after we were married as their mom passed away suddenly. They’re great kids that I love as my own. We’re also raising my granddaughter, Ashley (who’s 11 going on 21), after my oldest daughter passed away 5 years ago. My grandson, Corey, keeps us busy, too (he’s autistic and has CP, ADHD, and OCD) – I just went on a school trip with him to Disneyland the weekend before the CU Users Conference. We also have 4 sponsored children through World Vision. Oh - and we’ve got 4 dogs, 4 cats and a turtle, too, so no one ever gets lonely at our place.
Hobbies: Reading, fishing, travel, playing the piano, creative writing, volunteering
Something we'd never guess about you: I love motorcycles (got my license 2 years ago…and believe or not, I wasn’t the oldest in the class!) And I’m going to the new Transformer movie in June even though I don’t care for that type of movie because my daughter, Jennifer, was an extra in the film. We’re hoping she didn’t end up on the cutting room floor, but it was still a great experience for her.
Email Address/Phone: gayle.hawkins@rsico.com / 602-627-2111

Title: CEO
Company: International Collection Service, Inc.
Company location: 255 S Tamiami Trail, Nokomis, FL 34275
Your years in Collection Industry: 25
Background in Industry: I have done every possible job in the office at one time or another. At the present time, I pretty much provide oversight and systems development implementation and support for ICS.
Company primary collections - other services: Medical, Dental, Retail; Contract Specialist
Years on Columbia Ultimate software: 20
Current Role within the CUUG: Director
Personal background/Where are you From: South Florida
Married / kids: Married 16 Years ago (Kimberly); 3 Children: Jason (14); Craig (11); Stephen (10)
Hobbies: Enjoy Reading & Studying (Especially Scripture); Recreational Pilot; Scuba Diver; Hydroponic Gardener; Facebook
Something we'd never guess about you: I spent the last eight years in full-time ministry as a senior pastor for a non-denominational Christian church.
Email Address/Phone: mhawley@icsdebt.com / 239-495-0282